Return Policy

Thank you for shopping with Nu Orra. We hope you are pleased with your purchase. However, if you are not completely satisfied, we are here to help.

Return and Exchange Policy

*Eligibility:*
– Products are eligible for return or exchange within 14 days of the purchase date.
– To be eligible for a return, your item must be unused and in the same condition that you received it.
– The item must be in the original packaging and must not be opened.

Return Process

1. *Initiate a Return:*
– Contact our customer service team at support@nuorra.co to initiate the return process.
– Please provide your order number, details of the product, and the reason for return.

2. *Return Authorization:*
– Our customer service team will review your request and, if approved, will provide you with a Return Authorization (RA) number and return instructions.
– Please note that returns without an RA number will not be accepted.

3. *Shipping:*
– You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
– We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

Refunds

*Once we receive your returned item, we will inspect it and notify you of the status of your refund.*

– If your return is approved, we will initiate a refund to your original method of payment.
– Your refund will be processed within a certain amount of days, depending on your card issuer’s policies.

Contact Us